Catering Sales Manager
Catering Sales Manager
Division: Sales and Marketing
Reports to: Director of Catering
*Due to local laws, we prioritize applicants who have permission to work in Canada, and are fluent in English and French, both orally and in writing.
The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality and detail, cultural sensitivity and a sense of customer service.
The Catering Sales Manager is responsible for securing event contracts including active and effective promotion, solicitation, and prospecting, while maintaining Four Seasons standards and maximizing revenue and profit potential. This person must ensure compliance with the terms of the contract while acting as the main support to the client contact for the planning of meetings. They communicate and coordinate the needs and expectations of the client to the appropriate departments in order to ensure flawless execution.
Actively solicit new business and respond to inquiries in order to confirm profitable events and meet quarterly sales targets.
Conduct site visits with potential clients with a focus on the facilities and services offered by the hotel;
Finalize the requirements of confirmed bookings while maximizing revenue potential by up-selling and ensuring effective written communication (group summaries, BEO, daily reports) with all departments for the success of the event;
Ensure the careful execution of group events by coordinating all the necessary services of the various departments involved which include, among others: arrival and departure of guests, room assembly, audio-visual needs, individual special requests, diagrams, special events and means of transport to the hotel;
Ensure open communication and follow up regularly with all departments involved in order to meet the clients requirements;
Communicate frequently with the group organizer to meet and exceed customer expectations;
Create and place purchase orders for the events involved to facilitate inventory, planning and scheduling of employees for the day of the event;
Attend and participate in banquet meetings and the weekly "Resume Reviews” meeting to review all event details and take note of any last-minute changes. Then, inform all relevant departments of any additions or removals to the initial planning of the groups;
Coordinate and plan pre-event meetings before the day of arrival of the group's guests;
Collect the deposit for payment and validate with the person in charge of the group that they respect the minimums established by the contract for food and drinks;
Review all function spaces with the Banquet Manager;
Welcome customers on the day of the event and monitor the progress as needed;
Schedule a post-event meeting with the group leader to ensure their satisfaction;
Perform any other related tasks.
Desired Qualifications and Skills
Ability to work under pressure and manages tasks positively and effectively;
Be comfortable in a fast-paced environment;
Comprehensive understanding of hotel event planning and banquets;
Demonstrate a very good team spirit;
Interest and ability to provide outstanding service to our internal, external customers and our suppliers;
Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele;
Maintain a professional appearance and behave in a mature manner and with integrity at all times, including outside the hotel while on business;
Attention to detail and ability to multitask in a dynamic environment;
Be organized, meticulous and resourceful;
Demonstrate creativity and initiative;
Strong computer skills, including a working knowledge of MS Word, Excel, Publisher and Power Point, Adobe, Oulook, Golden Sales and Catering and Opera PMS,
Ability to work long and irregular hours, weekends and evenings;
3 years’ experience in a similar position;
College diploma in hotel management, administration or related field;
What’s in it for you?
Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc.).
Discounts at our MARCUS Restaurant and our 5 Star Spa.
Employee themed recognition days and events such as Employee of the month, Service milestone celebrations, birthday events, and more!
Complimentary meal per shift in our employee dining room (Café 1440).
Retirement plan with employer contribution.
Paid time off including sick days, vacation days and 2 additional floating holidays per year.
Excellent training, development, and mobility opportunities.
Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).
And so much more!