Catering Sales Manager (Opening 2019)

Montreal, QC

Start date As soon as possible

Job type

Full-time Category Hospitality

Job Summary

Secure and service ‘Catering’ Business, from the Social and Corporate Market most notably wedding events, through active and effective promotion, solicitation, and prospecting, while maintaining Four Seasons standards and maximizing revenue/profit potential.


Core responsibilities


·         Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls;

·         Conduct property tours and entertain planners of meetings, social events, and weddings;

·         Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits;

·         Coordinate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenues;

·         Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event;

·         Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report;

·         Keep Director of Catering/Catering Conference Services promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate;

·         Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events;

·         Respond according to the crisis management plan to any resort emergency or safety situation;

·         Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee;

·         Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact;

·         Mentor and develop Administrative staff for future career growth Assist with all guest inquires within the Sales, Marketing and Conference Services Department, including assistance with high telephone volume and walk-in site inspections;

·         Provide input on the marketing plan and budget;

·         Be fully versed in the facilities and capabilities of the hotel’s competitive set;

·         Maintain a visible presence in the community through involvement with Industry associations;

·         Assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit;

·         Perform other tasks or projects as assigned by hotel management; 


Desired qualifications and skills


·         Ability to communicate fluently in English and French, both orally and in writing;

·         Have a good resistance to stress and manage it positively and effectively;

·         Be comfortable in a fast-paced environment;

·         Comprehensive understanding of hotel catering management (particularly in a wedding event context);

·         Demonstrate a very good team spirit

·         Interest and ability to provide outstanding service to our internal, external customers and our suppliers;

·         Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele;

·         Maintain a professional appearance and behave in a mature manner and with integrity at all times, including outside the hotel while on business;

·         Attention to detail and ability to multitask in a dynamic environment;

·         Be organized, meticulous and resourceful;

·         Demonstrate creativity and initiative;

·         Strong computer skills, including a working knowledge of MS Word, Excel, Publisher and Power Point, Adobe, Lotus Notes, Delphi and Opera;

·         Ability to work long and irregular hours, weekends and evenings;

·         3 to 5 years’ experience in a similar position;

·         College diploma in hotel management, administration or related field;



The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations.

 *Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

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Catering Sales Manager (Opening 2019) at Four Seasons Hôtel Montréal

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