Assistant-Manager

Dollard-des-Ormeaux, QC

Start date As soon as possible

Job type

Full-time Category Spa & Wellness
Description

Position: ASSISTANT-MANAGER

Type: Permanent, full-time SUNDAY TO THURSDAY

Aqua Spa Lyne Giroux has been in business for over 35 years. It is the largest spa in Montreal’s West Island and the only one that offers an authentic hydrotherapy experience. We constantly strive to improve our customer service so that we can offer our regular clients a range of high-quality treatments and services in a spa whose decor and atmosphere foster rest and relaxation. Our team is growing, and we are seeking energetic individuals who are dedicated to ensuring the wellbeing of our clients.

 

Why join Aqua Spa Lyne Giroux

  • Become part of a beloved West-Island spa, with a strong and growing demand base
  • Become part of a team of therapists where teamwork, collaboration, and feedback are encouraged

  • Store discounts on services and products

  • Being part of a family-owned business committed to the community

  • Referral bonus

 

Job description

Reporting to the manager, the assistant manager provides support with planning and managing daily operations as well as the company’s human and material resources. He or she will be in charge of managing the front-desk team and must ensure the quality of the services provided. The assistant-manager’s primary focus must be to ensure that customers always get the best possible service.

Front Desk Tasks

  • Perform reception tasks as necessary such as taking appointments over the phone and in person, manage online bookings, checking-in and checking-out guests and process payments.

  • Manage and maximize the appointment book.

  • Manages the cash register (payments, purchases, gift cards).

  • Knowledgeable about the differences and technicalities of each treatment and can provide clients with pertinent advice.

  • Up-sell services where possible to maximize revenue

  • Ensures clients are fully satisfied before leaving the spa and lead by example by providing excellent customer service.

  • Manage customer profiles

  • Ensure all clients are aware of the spa’s cancellation and refund policies.

 

 

Management Tasks

  • In the absence of the Spa Manager and Director, keep the spa running smoothly and ensure all departments provide outstanding customer service

  • Oversee all Front Desk Agents

  • Complete opening and closing shift duties

  • Manage and respond appropriately to guest complaints/requests. Take action to ensure customer satisfaction in accordance with established guidelines.

  • Assist in supervising the front desk functions; ensure staff is familiar with all products, services, current promotions, facilities, reservations system, customer service protocols, safety and emergency procedures, etc.

  • Manage team members’ absences/lateness.

  • Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.

  • Take part in task distribution and preparing work schedules

  • Mobilize the team and create a positive work environment

  • Promote teamwork and quality service through daily communication and coordination with team members and other departments.

  • Ensure that all company standards and policies are understood and adhered to.

  • Participate in meetings and training sessions as required.

  • At the request of management, perform administrative or other tasks deemed reasonable. 

Requirements
  • Passionate about customer service

  • You have previous team management experience in a spa or retail environment

  • Strong leadership and team building skills

  • Bilingualism (you can engage with clients and team members in French and English).

  • Highly adaptable

  • Ability to work under pressure and manage stress

  • Able to multitask

  • This job requires ability to perform the following: frequently standing up behind the desk and front office areas

Apply for this job

Assistant-Manager at Aqua Spa Lyne Giroux

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