Assistant Front Office Manager
Assistant Front Office Manager
Department: Front Office
Reports to: Front Office Manager
* Due to local laws, we prioritize applicants who have permission to work in Canada, and it is essential to be fluent in both English and French, both orally and in writing.
The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service.
The Assistant Front Office Manager is responsible for supervising the front office agent team. This person will be called upon to organize and direct the work of the team and ensure the quality of service offered to guests as well as help maintain a healthy work environment.
Assist the Front Office Manager with managing and optimization of business figures;
Coordinate room management with the Housekeeping department;
Organize and plan the front office agent’s workload;
Put all procedures relative to billing policies in action;
Centralize all information regarding check-ins and payments;
Supervise, bill and cash in payments;
Prepares daily arrivals and departures;
Assists the Front Office Manager in assigning rooms in an efficient manner and as per the guest’s profile;
Supervise the lobby area to ensure order, safety and cleanliness;
Act as the main point of contact between the Front Office and other hotel departments;
Assist the Front Office Manager in the training of department employees;
Manage farm-outs in the event of overbooking;
Participate in Lobby Lizard shifts;
Perform all other related tasks;
Desired Qualifications and Skills
Ability to communicate fluently in English and French, both orally and in writing;
Have a good resistance to stress and manage it positively and effectively;
Be comfortable in a fast-paced environment;
Demonstrate a very good team spirit
Interest and ability to provide outstanding service to our internal, external customers and our suppliers;
Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele;
Maintain a professional appearance and behave in a mature manner with integrity at all times;
Attention to detail and ability to multitask in a dynamic environment;
Be organized, meticulous and resourceful;
Demonstrate creativity and initiative;
Strong computer skills, including a working knowledge of MS Word, Excel, Power Point, Adobe, Lotus Notes, Delphi and Opera;
2-3 years’ experience in hotel management, customer service or a similar position;
Post-secondary degree in hotel management, administration or related field.
What's in it for you?
Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period;
Discounts at MARCUS Restaurant and our 5-Star Spa;
Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc;
Complimentary meal per shift in our employee dining room (Café 1440) ;
Retirement plan with employer contribution;
Paid time off; vacation days and 2 additional floating holidays per year;
Excellent training and development program;
Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).
The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations.
*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.