Assistant(e) responsable de la restauration / Assistant Food and Beverage Manager

Montreal, QC

Start date As soon as possible

Job type

Full-time Categories Hospitality, Food services, Tourism, Foods, Administration
Description

Division: Food and Beverage 

Department: MARCUS Restaurant & Lounge

Reports to: Restaurant Managers  

*Due to local laws, we prioritize applicants who have permission to work in Canada, and are fluent in both English and French, both orally and in writing. 

The Four Seasons Hotel Montreal is looking for someone who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service. 

Job Summary 

The Assistant Food & Beverage Manager is responsible for assisting the Restaurant Managers with the management of all aspects of the food and beverage division, in accordance with Four Seasons standards. This person will direct, implement and maintain a service and management philosophy which serves as a guide to respective staff. They will also be responsible to select, train, evaluate, lead, motivate, and coach all employees in the restaurant.  

Core Responsibilities 

  • Maintain complete knowledge of: all liquor brands, beers and non-alcoholic selections available in the restaurant ;

  • Keep tabs on daily house count, arrivals / departures, VIPs and scheduled in-house group activities, locations and times;  

  • Check storage areas for proper supplies, organization and cleanliness.

  • Complete requisitions to replenish shortages or additional items needed for the anticipated business; 

  • Review sales for previous day, resolve discrepancies with accounting;

  • Adjust schedules throughout the week to meet operational demands; 

  • Ensure that staff report to work as scheduled. Document any late or absent employees, coordinate breaks for staff; 

  • Conduct pre-shift meetings with staff and review all information pertinent to the daily operations; 

  • Ensure all staff are properly groomed and in uniform, rectify any deficiencies accordingly;  

  • Inspect, plan and ensure that all materials, equipment and service carts are ready to be used; 

  • Review the reservation book, pre-assign designated tables and follow up on all special requests; 

  • Ensure that specified amount of drink lists, wine lists, snack menu, and special cocktail lists are available and in good condition for each operation period;  

  • Monitor and assist host (ess) in greeting and escorting guests to their tables according to departmental procedures;   

  • Anticipate high volume business times and organize operations in order to handle extended waiting lines;  

  • Be familiar with all hotel services, features and local attractions and/or activities to respond accurately to any guest inquiry;  

  • Resolves guest complaints with the highest level of professionalism in compliance with Four Seasons standards; 

  • Check the status of all orders and ensure that they are delivered within designated timelines; 

  • Maintain cleanliness and working conditions of restaurant equipment, supplies and work areas; 

  • Handle void checks in accordance with accounting procedures; 

  • Assist servers with expediting problem payments. Ensure all cashiering procedures are processed in compliance with accounting standards; 

  • Run system-closing reports and ensure that all servers’ checks are closed before they sign out;  

  • Complete work orders for maintenance repairs and submits to engineering; 

  • Document pertinent information in department logbook; 

  • Complete all paperwork and closing duties in accordance with departmental standards.

Requirements

Desired Qualifications and Skills  

  • Ability to communicate fluently in English and French, both orally and in writing; 

  • Have good resistance to stress and manage it positively and effectively; 

  • Be comfortable in a fast-paced environment; 

  • Demonstrate a high team spirit; 

  • Interest and ability to provide outstanding service to our internal, external customers and our suppliers; 

  • Maintain a professional appearance and behave in a mature manner and with integrity at all times, including outside the hotel while on business; 

  • Attention to detail and ability to multitask in a dynamic environment; 

  • Demonstrate creativity and initiative; 

  • Strong computer skills, including a working knowledge of MS Word, Excel, Adobe and Microsoft Office

  • Ability to work long and irregular hours, weekends and evenings; 

  • 2 to 3 years’ experience in a similar position; 

  • College diploma in hotel management, administration or related field; 

What’s in it for you?     

  • Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc.).  

  • Discounts at MARCUS Restaurant & Lounge and our 5 Star Spa.    

  • Employee-themed recognition days and events such as Employee of the month, Service milestone celebrations, birthday events, and more!  

  • Complimentary meal per shift in our employee dining room (Café 1440).    

  • Retirement plan with employer contribution.    

  • Paid time off including sick days, vacation days and 2 additional floating holidays per year.    

  • Excellent training, development, and mobility opportunities.  

  • Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).   

  • And so much more! 

 

The list of tasks specified above is not exhaustive, the function will require a constant adaptation to situations of high activity and specific management of customer relations. 

 

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws. 

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Assistant(e) responsable de la restauration / Assistant Food and Beverage Manager at Four Seasons Hôtel Montréal

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